Error Logs

The Error Log provides an overview of purchase An order made by a customer and the records associated with it. errors and is used to identify and solve purchase-related problems as they occur.

View an Error

The Error Log viewer in Commerce Assistant (CA) is used to view information about an error and to manage error details. To view an error, complete the following:

1. In the main menu, select Transactions > Error Log. The Error Log search opens.
2. Search for the error you want to view.
3. Select the error line item in the search results.
4. Double-click the line item to open it.

Error Types

There are four types of errors that display in the error log:

Type of Error	Description
Key generation failure	The license key couldn't be generated for one of several reasons: A license key generator is unavailable, a database is unavailable , or customer An individual or business purchasing your product or service by placing an order through Cleverbridge. The customer is the end user of this product, as they are not allowed to resell the purchased products or services. ​ A customer is unique per client. If a customer purchases products or services from two different clients, there are 2 separate records of said customer.​ data is invalid. The license generator needs access to an internal database that is unavailable. The customer data is incompatible with the license generator. For example, the customer name is too long, the address is too long, or the data contains double byte characters.
Key list failure	The license key list has no available license keys.
Notification failure	The notification cannot be sent because, for example, your notification credentials are invalid, or your FTP server is offline.
Payment Exchange of money for goods and services in an acceptable amount to the customer where the payment amount has been agreed upon in advance. The customer can only pay with an accepted payment method. Each payment has an individual payment cost. transaction failure	Payment processing is delayed due to technical issues on the payment provider's side.
Salesforce Sync Error	Integration between Salesforce and the Commerce Assistant has failed (for example, due to a password change).