Flow charts for notification events
There are numerous events that can trigger notifications. To understand when and why particular notifications are sent, see the following flow charts ordered by type of transaction and payment method:
One-time or initial transaction notifications
When your customers make a one-time purchase or sign up for a subscription, our platform sends out a number of notifications. The following flow charts show the events and the corresponding notifications for different payment methods:
Online and offline payments
Credit card with strong customer authentication (SCA)
SEPA Direct Debit
Klarna Pay Now
Klarna Pay Later
Recurring transaction notifications (auto-renewal)
When a customer's subscription renews automatically, our platform sends out a number of notifications. The following flow charts show the events and the corresponding notifications for different payment methods:
Online payments
Offline payments
Credit card with SCA
SEPA Direct Debit
Klarna Pay Now
Klarna Pay Later
Recurring transactions (manual renewal)
When a customer's subscription renews using a manual renewal process, our platform sends out a number of notifications. The following flow charts show the events and the corresponding notifications for different payment methods:
Online payments
Offline payments
SEPA Direct Debit
Klarna Pay Now
Klarna Pay Later
Quotes
When corporations, governments, or educational institutions request a price quote to pre-approve purchases, the Cleverbridge platform sends out a number of notifications. The following flow charts show the events of the two main scenarios and the corresponding notifications:
Quote and proforma invoice process
Quote-to-PO process
Purchase orders
When institutional customers submit a purchase order, our platform sends out a number of notifications. The following flow chart shows the events and the corresponding notifications:
Refund self-service
If a customer would like to request a refund for a purchase and the purchase is eligible for automatic refund, they can fill out the Refund Request Form. The following flow chart shows the events and the corresponding notifications triggered when a customer submits this form:
