Notification Guide

You can use notifications to upload data exports of transactional data on a regular basis for use in your internal systems. In other words, we send you the purchase-related information we have accumulated through notifications, thereby synchronizing our system with yours.

Use the Add Notification button to configure and add notifications.

You can choose to receive notifications for particular events, configure notification delivery to as many contacts as necessary, and define how often this upload takes place you receive these notifications, ranging from real-time for every transaction to monthly for multiple transactions. You can also trigger notifications manually.

Based on how notifications are triggered, they fall into two categories:

Automated notifications are either sent in real-time or as a summary (daily, weekly, or monthly). You can set the interval for automated notifications in the Settings section of the Notifications portal of the Cleverbridge platform. For more information, see Manage Notifications.

Real-time

Real-time notifications are sent in the instant the event occurs. There is only one notification per event, which you can set in the Notification Events section of the Notifications portal. When the event occurs, it sends a notification of a certain type. The type corresponds to the event that triggers the notification.

Summary

Summary notifications are sent daily, weekly, or monthly. They are summaries of multiple notifications based on the current purchase status; that is if the purchase status changes during the summary period, the summary only contains a notification for the most recent purchase status. Summaries are generated automatically. Single transactions are put together in a group or list, depending on the format you specify for transmitting data (document type).

Note

If the delivery of a notification is not successful, Cleverbridge will automatically resend the notification every two hours until 48 hours/24 attempts have concluded.

Manual notifications are notifications triggered by your click in the Purchases search area of the Commerce Assistant. This feature is only available for products and events for which you have configured an automated notification in the Notifications portal of the Cleverbridge platform. All automated notifications configured in the Notifications portal are stored and can be resent as manual notifications if necessary.

There is only one notification per event. The notification type is chosen based on the current purchase status, which means: If the purchase status has changed since the automated notification was sent, the manual notification reflects the most recent purchase status.

Important

By default, data sent in notifications no longer contains the following PII (Personally Identifiable Information):

  • Physical Address Information
  • Remote Host Information
  • Last digits of Remote IP Addresses

If you currently receive this data in notifications, and you want us to discontinue sending it, contact Client Experience.

For more information about these changes, see Ensure Global Compliance.

Tip

If you experience issues with managing notifications, see Troubleshooting Notifications.

Note

The file name used for the notification upload includes a time stamp so files are not overwritten.