Release Notes Q4 2017 - Q1 2018

Subscriptions & Recurring Billing

Features

Bug Fixes

APIs & Integration

Enhancements

  • Extended our server storage cluster to support the soon-to-be-released GraphQL (Graph query language) for APIs. This will enable you to pull the exact data you need from our web server and nothing more. It will allow for a very flexible and easy integration of back-end-to-back-end systems, as well as to dynamically enhance client web pages with data from Cleverbridge (for example product pricing, tax information).

Features

Bug Fix

  • Corrected issue when updating the CompanyTypeId via the API.

Commerce Assistant & Business Intelligence

Features

  • Improved performance when running complex, full customer data searches in the Commerce Assistant.
  • Zip codes are now validated when you change customer data in the Commerce Assistant. This only applies to zip codes required to make a sales tax calculation.
  • First name and last name are no longer required for a customer contact in the PurchaseClosed An order made by a customer and the records associated with it. Viewer when a company name is required.
  • Now possible to schedule cross-table reports in the Business Intelligence.
  • Extended Commerce Assistant log file messages to capture errors and exceptions.
  • Sample bookmarks are now automatically updated in the Business Intelligence. You will automatically have access to new reports when they are available.
  • Now possible to store a simple report as a cross-table report in the Business Intelligence.

Bug Fixes

  • The Product Importer now combines subscription pricing and volume discounts successfully in the Commerce Assistant.
  • Data accuracy is validated before data is included in scheduled reports. This ensures that reports contain relevant information to your business.

Checkout & Signup Process

Enhancements

Features

  • Improved the logic that determines the place of supply of an order. While still being fully tax compliant, this change improves the customer experience if inconsistent country information is given based on GeoIP and customer input.
  • You can now designate a default candidate when manually routing candidates during multivariate tests. This prevents loss of revenue.
  • Certain combinations of currency & payment methods can now be restricted for clients and countries.
  • A prebuilt selection of high-performing catalog templates are now available for increasing your AOVClosed Average Order Value, AOV in short, consists of the average value of all items within any given order. AOV is calculated as the net revenue divided by the number of orders paid and not reimbursed. and acquiring new customers. These templates support multi-level categories, promotions, cross-sells, and product searches.
  • Now possible to improve the customer experience and conversion rate of your checkout flow by removing an additional page if the customer is subject to sales tax.
  • Engage with new customers that started an order and then left the checkout process with cart abandonment email campaigns.
  • Additional back-end data is now provided for templates, reducing the time-to-market for delivering checkout pages.
  • Customers from India and the UAE are now required to specify a state in the checkout process. This increases the compliance of our invoices. For more information, see the updated Schema Definitions for Notifications.
  • It is now possible to block customers based on GeoIP information on a client and product basis.

Bug Fixes

  • Improved experience for Japanese customers when completing forms. The form field format does not cause the company name to be repeated.
  • For single sign-on (SSO) integrations based on SAML, inputting an invalid zip code no longer sends an immediate data warning to the customer.
  • The correct address is now billed when a customer enters a new address in PayPal using the PayPal Express flow.
  • If PayPal Express is used, there is a better user experience when the sales tax calculation changes on the checkout page.

Physical Fulfillment

Features

  • Expanded support for Asian characters on labels of backup DVDs/CDs.

Payments & Transactions

Enhancements

  • We’ve established data extraction routines to support collaboration with payment experts. This significantly improves optimization of authorization rates for initial purchases and renewals.

Features

  • A secondary provider has been implemented for European Direct Debit (SEPA), increasing redundancy in our payment processing.
  • It’s now possible to gain more insight into crucial business KPIs for involuntary churn. These reports are based on data collected from the success of our advanced retry logic, expiration date checker, and account updater.
  • Improved wire transfer instructions for international customers through our backup provider, thereby increasing the availability, stability, and redundancy of our payment processing.
  • Reworked the handling of decimal amounts for the Chilean Peso (CLP).
  • Optimized fallback behavior when a customer cancels the PayPal Billing Agreement for an existing account or subscription. This contributes to your overall renewal rate.
  • Added the possibility to process PayPal or PayPal Express accounts through a backup provider. This increases the availability and stability of our payment processing.
  • Extended the real-time verification of direct debit bank account information, thereby increasing the conversion rate.

 

For more information about the new features and enhancements, contact Client Experience.