The Error Log provides an overview of purchase errors and is used to identify and solve purchase-related problems as they occur.
There are four types of errors that display in the error log:
|Type of Error||Description|
|Key generation failure||
The license key couldn't be generated for one of several reasons:
|Key list failure||The license key list has no available license keys.|
|Notification failure||The notification cannot be sent because, for example, your notification credentials are invalid, or your FTP server is offline.|
|Payment transaction failure||Payment processing is delayed due to technical issues on the payment provider's side.|
|Salesforce Sync Error||Integration between Salesforce and the Commerce Assistant has failed (for example, due to a password change).|
You can use the error log search feature to find information about errors. For more information, see Error Log ✱ > Error Log ✱.