If cleverbridge is unable to update a customer's credit card information using the Account Updater, we use Expiration Date Checker on the renewal date to try and update the card's expiration date based on certain rules and logic. To validate the new expiration date, we attempt a renewal transaction. If the validation is successful, the customer is automatically billed and the customer's credit card information is updated in the cleverbridge platform. If the validation is unsuccessful, the cleverbridge automatically sends a Reminder > Payment expiration email to the customer. In the email, the customer is asked to update their payment details. For more information, see Customer Email Types.
If the validation of the determined expiry date is successful, a history entry is made, which you can view in the History section of the Purchase viewer.