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Use Case: Change Subscription Price Immediately

Assumptions and Preconditions

  • The subscription has the status Active.

Description

  1. Recently, a customer reduced the number of licenses for a subscription below the minimum number of licenses that the client now requires to profit from the subscription. On June 8th, the client contacts the customer to inform them that their subscription will not be renewed.

  2. To avoid disruption to its operations, the customer negotiates with the client. The client finally agrees that the customer subscription can be renewed as long as the subscription product is available, contingent upon the customer agreeing to an immediate price increase from $10 to $12 per license for its 10 monthly licenses.

  3. After the customer accepts the new price, the client uses an intranet page that utilizes the Update Subscription Item Price API endpoint to change the price effective immediately. The same day, the cleverbridge platform automatically bills the customer $16.62, based upon the pro-rated additional cost of the customer’s 10 licenses for the current billing interval.

  4. On July 1st, the cleverbridge platform automatically bills the customer $120 for the next monthly billing interval.

Options

None

Tip

Obtain the customer's consent for changes to subscriptions. For more information, see Best Practices: Obtaining Customer Consent.

Illustration

sub bill change props change price immediately