Customer Support

Cleverbridge provides world-class support for your customers by combining frictionless written communication with an empathetic approach. Two teams are involved in each customerClosed An individual or business purchasing your product or service by placing an order through Cleverbridge. The customer is the end user of this product, as they are not allowed to resell the purchased products or services. ​ A customer is unique per client. If a customer purchases products or services from two different clients, there are 2 separate records of said customer.​'s journey:

Customer Service

Our Customer Service team makes sure orderClosed An agreement between a seller and a buyer to exchange goods and/or services for money. An order can: - contain multiple products and quantities; - have multiple financial transactions. A preorder authorization is considered an order. and paymentClosed Exchange of money for goods and services in an acceptable amount to the customer where the payment amount has been agreed upon in advance. The customer can only pay with an accepted payment method. Each payment has an individual payment cost.-related inquiries are handled quickly and efficiently. Our multilingual and highly-trained customer service specialists provide an excellent, solution-oriented service for different aspects of order management in seven languages.

Their main responsibilities include the following:

  • Identify unknown charges
  • Redeliver order information
  • Modify payment methods
  • Cancel/reinstate subscriptions
  • Issue full refunds
  • Complete quote requests/PO processing
  • Redirect customers to client-side technical support

Payment Processing

Our Payment Processing team serves as a bridge between your customers and the payment providers. They manage over 23 payment options and 60 different currencies. They also use their extensive knowledge to provide your customers with the best solution possible for complex payment-related topics.

Their main responsibilities include the following:

  • Assign manual payments
  • Resolve duplicate payments/overpayments/underpayments
  • Resolve duplicate credit card charges
  • Issue partial refunds and VAT refunds
  • Manage payment missing inquiries for all payment methods
  • Manage refund missing inquiries for all payment methods
  • Manage VAT, sales tax, withholding tax inquiries
  • Complete vendor forms
  • Issue US W-8 and W-9 form requests
  • Issue Payment Delinquency Notifications (PDNs)
  • Resolve processing errors