Flow Charts for Notification Events

There are numerous events that can trigger notifications. To understand when and why particular notifications are sent, see the following flow charts ordered by type of transaction and payment method:

One-Time or Initial Transaction Notifications

When your customers make a one-time purchase or sign up for a subscription, our platform sends out a number of notifications. The following flow charts show the events and corresponding notifications for different payment methods:

Recurring Transaction Notifications (Auto-Renewal)

When a customer's subscription renews automatically, our platform sends out a number of notifications. The following flow charts show the events and corresponding notifications for different payment methods:

Recurring Transactions (Manual Renewal)

When a customer's subscription renews using a manual renewal process, our platform sends out a number of notifications. The following flow charts show the events and corresponding notifications for different payment methods:

Purchase Orders

When institutional customers submit a purchase order, our platform sends out a number of notifications. The following flow chart shows the events and corresponding notifications: