Collect Overdue Offline Payments (Dunning)

The inability to collect offline payments can occur for a variety of reasons, including poor communication or forgetful customers. To counteract these issues, Cleverbridge provides our automatic paymentClosed Exchange of money for goods and services in an acceptable amount to the customer where the payment amount has been agreed upon in advance. The customer can only pay with an accepted payment method. Each payment has an individual payment cost. delinquency notices for customers submitting purchaseClosed An order made by a customer and the records associated with it. orders (POs) and an assortment of other customerClosed An individual or business purchasing your product or service by placing an order through Cleverbridge. The customer is the end user of this product, as they are not allowed to resell the purchased products or services. ​ A customer is unique per client. If a customer purchases products or services from two different clients, there are 2 separate records of said customer.​ emails.

Payment Delinquency Notices

When a customer selects purchase orderClosed A B2B payment option in which software is delivered either immediately without the upfront collection of payment or after prepayment with proforma invoice. (PO) as a payment methodClosed Describes the actual payment method used by the customer to complete the purchase, for example, Visa, wire transfer, or SEPA Direct Debit., they are given a payment term of 14, 30, or 60 days (depending on your requirements) to submit a payment. If the money is not received by the end of this period, cleverbridge starts the dunning process to secure the payment.

As can be seen in the table below, our communication consists of several emails sent to the customer. After that, we can notify you of the delinquency and cancel the purchase orderClosed An agreement between a seller and a buyer to exchange goods and/or services for money. An order can: - contain multiple products and quantities; - have multiple financial transactions. A preorder authorization is considered an order. within 2 to 3 days.

Event Action Triggered
Purchase made with Purchase Order payment method Customer receives an order confirmation email with payment instructions and an invoice
30 days without payment (or any other term, depending on your requirements) 1st payment delinquency notice (PDN) sent by Cleverbridge via email
14 days after 1st PDN (44 days without payment) 2nd PDN sent by Cleverbridge via email
14 days after 2nd PDN (58 days without payment) 3rd and last PDN sent by Cleverbridge via email
7 days after 3rd PDN (65 days without payment)


This dunning setting is optional.

Cleverbridge notifies you about the delinquency and the order is canceled within 2-3 business days unless you request to keep the order active. You can take further action.


First Payment Delinquency Notice

In the Commerce Assistant, you can find a history entry for each payment delinquency notice and the corresponding email, with the attached PDF document. For information on how to access this information, see View Purchases.


The following customers and orders are exempt from the dunning schedule described above:

  • Resellers (partners) with a high number of purchases. They are notified about all unpaid purchases at the end of the month.
  • Test orders are automatically excluded from the PDN process.


You can ask Cleverbridge to cancel a purchase order (PO) at any time, and we will update the order. The order will be given the “canceled” status in the Commerce Assistance, and you may then decide to deactivate the customer's license key, if applicable.


Many companies offer technical support, maintenance, or some other type of service with their products. It is at your discretion whether or not you want to deny these services to customers who have unpaid purchase orders. For more information about our policies concerning purchases orders, see Frequently Asked Questions about Purchase Orders.

Automated Customer Emails

Part of the communication between Cleverbridge and your customers during the purchase and subscription process is via email. The emails are triggered by events, such as a purchase made or signup for a subscription, and are automatically sent by the Cleverbridge platform.

To learn about the assortment of emails that we offer, and which emails we use to counteract overdue wire transfers and other non-PO offline payments, see Customer Email Types.