Transactions overview
The Transactions Search section in Commerce Assistant (CA) is your place to find everything related to purchases. You can view transactions in a search list or individually in their respective viewers. The Cleverbridge system assigns a unique reference number to every transaction, so it can be easily located.
Viewing transactions
You can view transactions in a search list or individually in their respective viewers. The Cleverbridge system assigns a unique reference number to every transaction, so that it can be easily located.
Transaction details
You can view data for all transactions, such as:
- Purchase details such as date and time of the order, payment option, confirmation page URL, customer name, order status and any parameters passed in the order
- Customer contact details such as language, addresses, and email address
- Customer correspondence, including history entries and emails
- Purchase documents such as invoices
- Payment details such as journal items listing payment options, and a history of all payment transactions
- Error log entries for purchase processing errors
- Products purchased, including product name, ID, quantity, price, subscription billing details, and delivery details
Transaction administration
You can perform administrative tasks on these transactions, such as:
- Renew invoices
- Renew download links and license keys
- Resend order confirmation emails
- Solve customer support issues
- Manage recurring billing