Contacting Customer Support
Cleverbridge provides support options for your customers when they cannot find the answer they need in the Cleverbridge Customer Help Center.
For questions related to the Cleverbridge order process, customers can submit a request to Cleverbridge Customer Support. For product-specific or installation-related questions, customers are directed to the support resources provided by the company whose product they purchased.
Contact Cleverbridge Customer Support
Customers can select Contact Support in the upper-right corner of the Customer Help Center.
The Contact Support button opens the support request form.
Support request form fields
| Field | Required | Description |
|---|---|---|
| Your full name | Yes | The customer’s full name. |
| Your email address | Yes | The email address used to contact the customer about the request. |
| What is your question about? | Yes | The type of question or request. The customer selects an option from the dropdown. |
| Please enter the first 3 letters of the software or product name you purchased from Cleverbridge. | No | The first letters of the product or software name. This helps Cleverbridge identify the product related to the request. |
| Your Order/Reference Number | No | The Cleverbridge order or reference number. It contains 9 digits and can be found in the subject line of the email the customer received from Cleverbridge. |
| Subject | Yes | A short summary of the customer’s question or issue. |
| Your question or feedback | Yes | A detailed description of the customer’s question, issue, or feedback. |
| Attachments | No | Optional files that help explain the issue, such as screenshots or documents. |
After the request is submitted, Cleverbridge Customer Support reviews and processes it. If needed, the request is routed to the appropriate specialist team.
Contact technical support
For product-specific questions, customers can select Receive Technical Support on the Customer Help Center homepage.
The technical support page helps customers find the correct support contact for the product they purchased. Customers can use this option when they need help with topics such as installing the product, product features, compatibility, error messages or troubleshooting, upgrade eligibility, login problems or password issues, and other questions related to the product itself.
Customers enter the name of the company they ordered from, and the page displays the available support contact for your company. This way, your customers can reach the right product support channel faster.
If customers cannot find the company they ordered from, they can check contact information under Technical or Product-Related Support in the order confirmation email from Cleverbridge. They can also use purchase lookup to have their order information sent again.