Self-service options
Cleverbridge provides self-service options that help your customers complete common post-purchase tasks independently. From the Cleverbridge Customer Help Center, customers can retrieve order information using Purchase Lookup, request self-service refunds, and cancel subscriptions through the step-by-step guide — often without needing to contact either our support team or yours first.
These options provide customers with clear, self-service paths for resolving routine post-purchase requests, while helping reduce avoidable support interactions for both your team and the Cleverbridge support team.
Get purchase details
Cleverbridge provides Purchase Lookup as a self-service option for your customers. It lets customers quickly retrieve order information for products they purchased through Cleverbridge, such as license keys, activation codes, software keys, or download links.
Cancel subscriptions
Cleverbridge gives your customers a self-service option to cancel their subscriptions. This helps customers manage future billing renewals independently and gives them a clear path to cancel a subscription when they no longer want it to renew.
Request refunds
Cleverbridge provides refund self-service as an option for your customers. With this functionality, customers can request a refund for a purchase or subscription without contacting your support team first. This gives your customers a clear and convenient refund path, helps reduce routine support requests, and supports a smoother post-purchase experience.