2019
Explore the updates and enhancements we made to our platform in 2019.
Added
APIsTaiwan eGUI Integration
Cleverbridge platform is now compliant with Taiwan’s electronic Government Uniform Invoice (eGUI) system, integrated with Trade-Van. Taiwan-based customers now receive eGUIs via email and are automatically enrolled in a lottery with their eGUI number.
Why this is important: Compliance with local tax laws ensures smooth business operations in Taiwan and provides additional value to customers.
ApplicationsProducts & Plans Module in Subscription Commerce Manager
The Products & Plans module is now available in the Subscription Commerce Manager, enabling ecommerce managers to manage products and plans online.
For more information, see Configure.
Why this is important: Simplifies product management and reduces the need for manual intervention.
Changed
CheckoutComodo Rebranded as Sectigo
Following the rebranding of Comodo CA as Sectigo, the Comodo trust seal on checkout pages has been replaced with the Sectigo seal.
Why this is important: Ensures accurate branding and trust verification for customers during checkout.
Added
APIsAwaiting Release for Purchase Order Notification
Cleverbridge introduced a new notification type for purchase orders that are awaiting release, allowing clients to track purchase orders before they are processed.
For more information, see AwaitingReleaseForPurchaseOrderNotification.
Why this is important: Helps streamline purchase order management and reduce processing delays.
Changed
CheckoutImproved Payment Instructions for Wire Transfer
Payment instructions for wire transfers have been improved, providing customers with clearer guidance when selecting this payment method.
Why this is important: Enhances the customer experience and ensures accurate payments via wire transfer.
Added
ApplicationsManage Module in Subscription Commerce Manager
The Manage module is now available in the Subscription Commerce Manager. This tool enables customer service representatives to find customer and subscription details quickly using Smart Search technology.
For more information, see [Get transparency about transactions] (/docs/category/get-transparency-about-transactions).
Why this is important: Reduces the time spent on customer support tickets, helping to lower operational costs.
APIsGraphQL API
Cleverbridge launched a GraphQL API, allowing you to manage customers, products, and prices within your internal systems or CRM without needing to use Cleverbridge applications.
For more information, see GraphQL API.
Why this is important: Streamlines the integration process for managing customer data and product information in external systems.
Added
PaymentsAuto-Cancel Unpaid Purchase Orders
You can now set up a termination date for unpaid purchase orders, automatically canceling them after a set period to improve reporting accuracy.
Why this is important: Ensures unpaid purchase orders do not skew financial reports, improving data accuracy.
Added
ApplicationsImproved Client Configuration for New Accounts
Default configuration settings for new clients have been improved. New client accounts now automatically receive the latest subscription features, reducing manual setup effort.
Why this is important: Reduces the onboarding time for new clients and ensures they benefit from the latest features immediately.
Changed
PaymentsEnhanced VAT Refund Process
Cleverbridge improved the VAT refund process. Customers now receive a cancellation of the original invoice and a new invoice reflecting the final amount without VAT.
Why this is important: Streamlines the VAT refund process and improves accuracy in tax documentation for customers.
Added
ApplicationsSearch for Active A/B Tests
You can now search for active A/B tests in the Commerce Assistant, allowing you to more easily monitor ongoing tests.
For more information, see MVT campaigns.
Why this is important: Provides a more efficient way to track and manage active A/B tests for product and campaign optimization.