2022

Explore the updates and enhancements we made to our platform in 2022.

Removed

Payments

Discontinuing Croatian Kuna (HRK) in favor of Euro (EUR)

Starting January 1, 2023, Croatia is joining the Euro area, and the Croatian Kuna (HRK) will no longer be processed on the Cleverbridge platform. All orders and subscriptions previously paid using HRK will be processed in Euro.

For a list of all supported currencies, see Apply customized pricing.

Why this is important: Cleverbridge automatically updated existing subscriptions with Kuna to Euro and resent the subscription reminder with updated prices in Euro.

Added

Applications

Self-Service Solution for Tax Exemption Application

Cleverbridge introduced a new solution for tax exemptions in the US. Customers can now upload their tax exemption document during checkout and receive a valid tax exemption document ID.

For more information, see Self-service application for tax exemption.

Why this is important: This results in better customer experience and automates tax exemption processes, saving time and reducing manual work.

Added

Invoicing

QR-Billing for Switzerland

Cleverbridge now supports QR-billing in Switzerland, replacing the discontinued red (IS) and orange (ISR) payment slips. Customers no longer need to input payment info manually; it’s done automatically.

Why this is important: Simplifies payment traffic, reducing human error and ensuring smoother transactions.

Payments

New Payment Method: Direct Debit BACS for UK

Direct Debit BACS is now available for customers in the UK, offering low transaction charges compared to other methods.

Why this is important: Expands your UK customer base and increases revenue for customers who prefer Direct Debit.

Applications

Tax Exemptions Feature in Web Admin Tool

Cleverbridge introduced the Tax Exemptions feature in the web admin tool, expediting tax exemption requests for authorized customers.

For more information, see Manage tax exemptions.

Why this is important: This feature simplifies and automates tax exemption handling, saving time.

Added

Reporting

Subscription Reporting in Web Admin Tool

Cleverbridge introduced Subscription Reporting in the web admin tool, offering insights into subscriptions, revenue, MRR, ARR, ARPU, and more.

For more information, see subscriptions.

Why this is important: Provides deeper insights into customer retention, helping you make informed strategic decisions about subscriptions.

Removed

Payments

Japanese Konbini Payments No Longer Processed

Konbini is no longer available as a payment method in Japan, but customers can still use online payment methods like credit cards.

Why this is important: Customers were informed about this change and asked to update their payment methods.

Added

Payments

Enhanced Payment Descriptor for SEPA Direct Debit

The SEPA Direct Debit descriptor now includes the company and product name for clearer identification on customer bank statements.

Why this is important: Reduces the risk of return debits, improving customer satisfaction and retention.

Added

Checkout

Don’t Leave Layer for Multiple Products in SCM

You can now set up a Don’t Leave Layer for multiple products at once in SCM, streamlining the setup process for your entire catalog.

For more details, see Prevent cart abandonment.

Why this is important: Saves time by allowing batch configuration instead of setting up one product at a time.

Checkout

G2 Review Widget for B2B Business

The G2 Review Widget displays product reviews on the checkout page, increasing trust and conversion rates for B2B customers.

For more information, see G2.

Why this is important: Improves trust and conversion rates by showcasing customer reviews during the checkout process.

Added

Checkout

Product Selection Feature to Increase AOV

Add product selection to your shopping cart, allowing customers to choose between different versions, increasing AOV.

For more information, see Product selections.

Why this is important: Helps increase AOV through product upselling.

Checkout

New Payment Method: ACH Credit

Cleverbridge added ACH Credit as a payment option for B2B and B2C customers in the US.

Why this is important: Expands payment options for US customers, especially in the B2B space.

Removed

Payments

Termination of Check Payments in EU and Canada

Checks are no longer available as a payment option in the EU and Canada.

Why this is important: Customers need to update their payment methods for renewals previously paid by check.

Coming Update

Applications

Business Critical Update: Microsoft .NET

Cleverbridge is updating its network architecture to Microsoft .NET Framework 4.8. You must update to .NET Framework 4.8 by May 25 to maintain access to the platform.

For more information, see Download .NET Framework 4.8.

Why this is important: Failure to update will result in loss of access to the Cleverbridge platform and services.

Added

Invoicing

New and Improved Compliant Invoices

Cleverbridge introduced new compliant invoices to meet regulatory requirements and customer expectations. A new proforma invoice is also available for B2B customers.

For more information, see Invoicing requirements.

Why this is important: Ensures compliance with global tax laws and regulations, protecting your business from liability.

Checkout

Plan Selection Feature to Increase AOV

Add a plan selection to your shopping cart, allowing customers to choose between different subscription plans, increasing AOV.

For more information, see Add a plan selection menu.

Why this is important: Increases AOV and reduces churn by offering customers better subscription options.

Added

Checkout

Newly Available Express Checkout Methods

Cleverbridge integrated express checkout functionality for digital wallets like Apple Pay, Google Pay, and Amazon Pay.

Why this is important: Reduces cart abandonment and improves conversion by offering faster checkout options.

Added

APIs

Update Contact Details by Splitting Contact Types

The Update Contact API now allows splitting and updating individual contact types, such as billing and delivery contacts.

For more information, see Update Contact. integrate-product-reviews/#g2 Why this is important: Provides more flexibility in managing contact information.

Checkout

Create Expiring Links

You can now create expiring links with time limits for validity, improving data security.

For more information, see Expiring links.

Why this is important: Protects customer data by making it harder for third-party tools to harvest information.

Added

Applications

Set Up Notifications in Web Admin Tool

Notifications are now available in the Subscription Commerce Manager, allowing you to configure alerts for purchase-related events.

For more information, see Receiving notifications.

Why this is important: Helps synchronize your systems with purchase events in real-time.

Applications

Generate License Keys in Web Admin Tool

The Key Generator is now available in the web admin tool, allowing you to create license keys automatically.

For more information, see Generate license keys.

Why this is important: Automates license generation, reducing piracy and manual effort.

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