Information for your IT or security team

Public Cleverbridge documentation

For customer security and privacy reviews, see:

• Cleverbridge Privacy Policy
• Cleverbridge Legal Info, which links to the Data Processing Agreement, Client Security Requirements, and Technical and Organizational Measures

For questions about enabling TTYD for an account, contact Cleverbridge Client Experience.

AI data handling

Cleverbridge does not use prompts, queries, or results sent through TTYD to train AI models. Retention and use by the selected AI provider are controlled by your organization's plan, agreement, and workspace settings with that provider.

Use this information when reviewing a Talk to Your Data (TTYD) connection.

Connection details

Item	Details
MCP server	https://cb-production-aigentic-mcp.cleverbridge.services/mcp
Access type	Read-only. TTYD cannot modify data or trigger actions.
Authentication	Users sign in with their Cleverbridge credentials.
Authorization	Existing Cleverbridge permissions and client scope apply.
Data scope	Cleverbridge analytics data that the signed-in user is authorized to access.
Supported AI platforms	Cleverbridge officially supports and tests ChatGPT and Claude. Other compatible remote MCP clients may also be able to connect.

Data flow

For every request, TTYD checks the signed-in user’s SCM analytics privileges and only retrieves data that the user is allowed to access. The AI assistant processes the returned data to create the requested analysis and presentation.

How the AI provider handles and stores conversation data is governed by your organization’s agreement, workspace configuration, and settings with that provider.

Access and permissions

• Connecting TTYD does not grant a user additional Cleverbridge access.
• The signed-in user's existing Cleverbridge permissions and client scope determine what data is available.
• TTYD cannot change Cleverbridge data, settings, products, or subscriptions.
• TTYD cannot contact customers or perform operational actions.
• Access must be enabled by Cleverbridge and may also require approval from the user's organization.

Review checklist

Before approving the connection, confirm:

• The user population that may access TTYD.
• The Cleverbridge clients and analytics data available to those users.
• The AI platform and workspace in which TTYD will be used.
• The organization's data-handling and retention settings with the AI provider.
• The process for revoking access when a user changes roles or leaves the organization.
• Any internal restrictions on entering additional company or customer data into the conversation.

For product setup and usage instructions, return to Talk to Your Data.

Did you find this doc useful?