Troubleshooting and FAQ
Select a question to view the answer.
Connection and access
I connected successfully, but the assistant returns no data
A successful connection does not necessarily mean that TTYD is enabled for your Cleverbridge account.
Confirm that Client Experience has enabled Talk to Your Data (TTYD) for the account, that you completed the Cleverbridge authorization flow, and that you have access to the requested client and analytics data.
I cannot find Cleverbridge in ChatGPT or add the connector in Claude
Confirm that your plan and workspace support plugins or custom connectors. In a managed workspace, ask an administrator whether the Cleverbridge integration has been approved and made available to your role.
The assistant answers without using TTYD
Make sure the Cleverbridge app or connector is enabled in the current conversation. Include Cleverbridge, the client ID, period, metric, and desired breakdown in the request.
My connection worked before but has stopped
Confirm that the app or connector is enabled, and reconnect if the AI platform requests authorization. If the problem continues, verify that your Cleverbridge access and workspace permissions have not changed, and contact Client Experience.
Results and validation
The numbers differ from my SCM reports
First, ask the assistant to state the metric, reporting period, currency, dimensions, and filters it used. Compare those settings with the SCM report, including the metric definition and whether the reporting period is complete.
For financial reconciliation, use official clearing reports. Reporting-period timing, currency conversion, transaction status, and other factors can produce legitimate differences. See Performance data vs. clearing reports.
Why does the answer change when I repeat a question?
AI-generated analysis can vary. Use a specific prompt, request the same output format, and ask the assistant to state the parameters it used. Validate business-critical figures against Cleverbridge analytics.
Capabilities
Can TTYD change anything in my Cleverbridge account?
No. TTYD provides read-only analytics access.
Can TTYD contact my customers?
No. TTYD cannot send customer communications or perform operational actions.
Can I create charts or export a result?
You can ask the AI assistant for chart-ready data and use the export features supported by the selected AI platform. For a conventional SCM export, see Filters and sorting tools.
Can I combine Cleverbridge analytics with my own data?
TTYD analyzes the Cleverbridge data available through the integration. For governed analysis that combines Cleverbridge performance data with data in your own environment, consider Snowflake data sharing.
Availability and support
Does TTYD cost extra?
TTYD is currently available at no additional cost while Cleverbridge collects client feedback. Pricing may change as the feature evolves.
Who can I contact for help?
Contact Client Experience for access, questions, and feedback about TTYD.
For setup, available data, and limitations, return to Talk to Your Data.