Manage a product

In our web admin tool, you can manage your existing products in the following ways:

Edit a product

1. Go to Configure > Manage Products.
2. Search for the product you want to edit.
3. Select the ID of the product you wish to edit, or click the ... menu to the right of the product and choose Edit.
4. Edit the information in the product wizard.
5. Click Save and Close.

Delete a product

note

You can only delete products that have not been sold to customers or packaged with other products.

1. Go to Configure > Manage Products.
2. Search for the product you want to delete.
3. Click the ... menu to the right of the product and choose Delete. A confirmation dialog box appears asking if you are sure you want to delete the product.
4. Click OK.

View product details

You can view a read-only version of each product's details. To do this:

1. Go to Configure > Manage Products.
2. Search for the product you want to view.
3. Click the ... menu to the right of the product and choose View details. A read-only window with the product's details opens.

Select a base product for a perpetual or recurring product

You can select a base product for a perpetual or recurring product to inherit information from the base product. To do this:

1. Go to Configure > Manage Products.
2. Search for a perpetual or recurring product for which you want to select a base product.
3. In the Select base product (optional) drop-down list, select a base product. A message displays asking whether you want to inherit information from the base product.
4. In the pop-up message, select whether to inherit the base product information:
   • OK: This option will automatically fill all applicable empty fields with the base product information.
   • Cancel: This option keeps the child product's empty fields unchanged.

Once selected, the product becomes a child product. If a field has information from the base product, that information displays. If information has been inherited from a base product, a circled B displays to the right of the inherited fields.

5. Click Save and Close.

tip

If you're not satisfied with the results of base product information inheritance, you can reject all changes by clicking Discard and Close.

Override base product information

If you want to override base product information and enter custom information, do the following:

1. Enter new information in the field which contains the information inherited from the base product.
2. Click Save and Complete.

tip

To restore the default base product value for a particular field, click the reload symbol.

Add product information to a pop-up in the cart

To add plain text or HTML to a pop-up in the cart, do the following:

1. Go to Configure > Manage Products.
2. Search for the product you want to update the information for.
3. Go to Attributes > Shopping Cart.
4. Under Product Information in Cart (as Pop-Up), enter plain text or HTML to the text editor field.

tip

If you want to add a reference to the image, use the following HTML, and include your client account ID and image name: <img src=mycontent/client account ID/image name>.

note

If you'd like to add a reference to an image, the image must first be uploaded to Web Files in Commerce Assistant (CA). For more information, see Web files.

Example

The following is an example of how the pop-up information in the cart could be formatted:

<table>
    <tr>
        <td><img src=/mycontent/123/GenericBoxshotSmall.png> </td> <td>
            <h1>Internet Security Basic Extended</h1>
            <p>Anti-virus software for personal use. This product offers virus protection, anti-phishing tools, email protection, and identity theft protection. It removes worms and eliminates malware. Protect your Internet browsing, online banking, social networking, and more.</p><br />
        </td>
    </tr>
</table>

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