Customer communications

Customers seek security and confidence in their online shopping experience. Conversion rates can depend on how well the customers trust you and your website.

Cleverbridge provides world-class support for your customers by combining frictionless written communication with an empathetic approach. Two teams are involved in each customer's journey:

Cleverbridge not only provides live customer support but also offers a seamless customer self-service experience.

The Upcoming Renewals dashboard enables you to monitor customers whose subscription renewal date is approaching. By default, the dashboard displays renewals for the next 30 days, but you can customize the timeframe from the drop-down list. You can also specify a custom interval within the upcoming year.

Refunds are a critical aspect of maintaining customer satisfaction and trust—especially in B2B transactions. To support this, Cleverbridge provides a set of flexible tools that allow eligible partners to manage refunds quickly and independently. Whether you're issuing a full refund, returning part of a multi-item order, or applying a post-purchase coupon, the platform is designed to give you control and efficiency. With support for major global payment methods and detailed refund options, you can resolve customer issues without delay—right from our web admin interface.

You can use the Cleverbridge platform to generate and manage the emails sent to customers during the purchase and subscription process.

Cleverbridge uses the following email types to communicate with customers during purchases and subscriptions.

Cleverbridge automatically sends essential, PCI DSS-compliant emails during the purchase and subscription process. For custom email templates, statistics, and advanced options, you can upgrade to our email marketing services, which include: