Build customer trust
Customers seek security and confidence in their online shopping experience. Conversion rates can depend on how well the customers trust you and your website.
Customer support
Cleverbridge provides world-class support for your customers by combining frictionless written communication with an empathetic approach. Two teams are involved in each customer's journey:
Customer self-service options
Cleverbridge not only provides live customer support but also offers a seamless customer self-service experience.
Upcoming renewals
The Upcoming Renewals dashboard enables you to monitor customers whose subscription renewal date is approaching. By default, the dashboard displays renewals for the next 30 days, but you can customize the timeframe from the drop-down list. You can also specify a custom interval within the upcoming year.
Handle refunds
If you handle your own Customer Support and fulfill certain eligibility criteria, you can refund purchases made with the following payment methods by yourself. For all other payment methods, contact Customer Support for assistance.
Manage emails
You can use the Cleverbridge platform to generate and manage the emails sent to customers during the purchase and subscription process.
Customer email types
Cleverbridge uses the following email types to communicate with customers during purchases and subscriptions.
Email marketing services
Cleverbridge automatically sends essential, PCI DSS-compliant emails during the purchase and subscription process. For custom email templates, statistics, and advanced options, you can upgrade to our email marketing services, which include: