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Customer communications

Part of the communication between Cleverbridge and your customers during the purchase and subscription process is via email. The emails are triggered by events, such as a purchase made or signup for a subscription, and are automatically sent by the Cleverbridge platform.

Quotes for new and existing orders

A quote is a document issued by a business to prospective customers—typically other businesses, educational institutions, or government agencies—before a purchase is finalized. It outlines the pricing and key terms of a potential sale and is commonly used during price negotiations. Quotes help streamline procurement and approval processes, support internal budgeting, and serve as a professional touch-point that can strengthen trust and encourage purchase decisions.

Handle refunds

Refunds are a critical aspect of maintaining customer satisfaction and trust—especially in B2B transactions. To support this, Cleverbridge provides a set of flexible tools that allow eligible partners to manage refunds quickly and independently. Whether you're issuing a full refund, returning part of a multi-item order, or applying a post-purchase coupon, the platform is designed to give you control and efficiency. With support for major global payment methods and detailed refund options, you can resolve customer issues without delay—right from our web admin interface.