Customer communications

Customers seek security and confidence in their online shopping experience. Conversion rates can depend on how well the customers trust you and your website.

Cleverbridge provides world-class support for your customers by combining frictionless written communication with an empathetic approach. Two teams are involved in each customer's journey:

Cleverbridge not only provides live customer support but also offers a seamless customer self-service experience.

A quote is a document issued by a business to prospective customers—typically other businesses, educational institutions, or government agencies—before a purchase is finalized. It outlines the pricing and key terms of a potential sale and is commonly used during price negotiations. Quotes help streamline procurement and approval processes, support internal budgeting, and serve as a professional touch-point that can strengthen trust and encourage purchase decisions.

Refunds are a critical aspect of maintaining customer satisfaction and trust—especially in B2B transactions. To support this, Cleverbridge provides a set of flexible tools that allow eligible partners to manage refunds quickly and independently. Whether you're issuing a full refund, returning part of a multi-item order, or applying a post-purchase coupon, the platform is designed to give you control and efficiency. With support for major global payment methods and detailed refund options, you can resolve customer issues without delay—right from our web admin interface.

You can use the Cleverbridge platform to generate and manage the emails sent to customers during the purchase and subscription process.

Cleverbridge uses the following email types to communicate with customers during purchases and subscriptions.

Cleverbridge automatically sends essential, PCI DSS-compliant emails during the purchase and subscription process. For custom email templates, statistics, and advanced options, you can upgrade to our email marketing services, which include: