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Set up a trusted storefront

Use a branded storefront hostname and TLS certificate to provide customers with a secure checkout experience that is consistent with your brand.

This setup requires coordination between your DNS or infrastructure administrator and Cleverbridge Client Experience.

Before you begin​

Choose the hostname that you want customers to see when they open your checkout. Common examples include:

  • store.example.com
  • secure.example.com
  • shop.example.com

Contact Client Experience before making DNS changes. Cleverbridge provides the information required for the certificate and CNAME configuration.

Choose a storefront hostname​

Choose one or more hostnames that clearly match your brand and are easy for customers to recognize.

Arrange the TLS certificate​

A TLS certificate secures the connection between your customers and the storefront. You can purchase the certificate yourself or ask Cleverbridge to purchase it on your behalf.

Purchase the certificate yourself​

Because the certificate is hosted on a Cleverbridge server, Cleverbridge generates the certificate signing request (CSR) for you.

Send the following information to Cleverbridge:

  • Company name.
  • City.
  • State or region.
  • Storefront hostname, for example, store.example.com.

After the certificate is issued, send it to Cleverbridge for installation.

Ask Cleverbridge to purchase the certificate​

Complete the SSL Certificate Details Form and send it to Client Experience.

Cleverbridge applies for the certificate and generates the CSR. The certificate authority may contact your organization to verify the request. After the certificate is issued, Cleverbridge installs it on the Cleverbridge web server and invoices you for the certificate.

Create the CNAME record​

Create a CNAME record in your DNS that points your storefront hostname to the target hostname provided by Cleverbridge.

Use the following format:

store.example.com. CNAME example-s.cleverbridge.com.
Important

Use the exact target hostname provided by Cleverbridge. Do not construct it from the example, and do not use an IP address because IP addresses might change.

After Cleverbridge confirms that the hostname is ready, update all links that open the storefront, including links on your website, in emails, and in affiliate campaigns.

Important

Ask your affiliates to update their links as well. This helps preserve affiliate tracking and commission attribution.

Add security seals​

Security seals can help reassure customers that your checkout is secure.

To add a security seal to your configuration templates, contact Client Experience.


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