Cancel subscriptions
Cancellation behavior depends on the subscription-management version, renewal type, customer self-service setup, and the point in the billing cycle when the request is made.
Use this section to understand how cancellations affect renewal and service status, manage cancellation requests in Subscription Management 1.0 and 2.0, and configure cancellation flows that can present alternatives or incentives before the customer confirms the cancellation.
Subscription Management 2.0 is the recommended model for current implementations. It supports customer self-service through the Subscription Management Portal and a clear Turn off auto-renew workflow.
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Manage cancellations
Understand Managing subscription cancellations and how it supports subscription management in Cleverbridge.
Prevent churn with cancellation flows
The cancellation flow is a churn prevention tool designed to retain customers who attempt to cancel their subscriptions.