Skip to main content

Pay with Bank Transfer via KCP

Overview​

Bank Transfer via KCP is available only when the checkout uses South Korea as the country and Korean won (KRW) as the currency.

If Bank Transfer via KCP is available to you in South Korea, you can pay online through a supported Korean bank or securities institution. You start the payment in the Cleverbridge checkout and authorize it through your bank.

 

Screenshots are for illustration purposes only. The checkout and payment pages may look different.

Before you start​

  • Make sure you can sign in to a supported bank or securities account and complete its authentication process.
  • Allow pop-up windows for the payment page if your browser blocks the bank window.
  • Keep the Cleverbridge email for the order. It contains the link you need if you do not finish the payment on the first attempt.

Complete the payment​

  1. On the Cleverbridge checkout, select Bank Transfer via KCP.

    Select Bank Transfer via KCP in Checkout 2.0

  2. Enter your required information and select Buy now.

  3. On the KCP order-information page, review the order number, your name, the product, and the amount. Select the blue Payment button to continue. The page is displayed in Korean.

    Review the order information and continue with the KCP payment

  4. Review and accept the required terms and conditions, then continue.

  5. In the bank window, select your institution and follow its usual sign-in, authentication, and payment-authorization steps.

  6. After the payment flow finishes, return to the Cleverbridge confirmation page.

  7. Cleverbridge updates the order after receiving confirmation of the bank payment. After confirmation, your product is delivered and the invoice becomes available.

    Successful Bank Transfer via KCP order confirmation

The screens and authentication steps can differ depending on your bank.

Try an incomplete payment again​

If you cancel or do not complete the payment, Cleverbridge returns you to a confirmation page that says the payment is incomplete. You cannot reopen the bank payment from that page.

Confirmation page for an incomplete Bank Transfer via KCP payment

To try again:

  1. Open the Cleverbridge email for the order.
  2. Select the payment link in the email.
  3. Complete the hosted payment flow and authorize the payment through your bank.

To use a different payment method instead, select Change Payment in the email. Bank Transfer via KCP is not available in the change-payment flow, so choose another available method.

Pay for a subscription renewal​

Bank Transfer via KCP does not support automatic renewal payments. For every renewal, open the payment reminder from Cleverbridge and complete a new bank payment manually.

If Cleverbridge does not receive the renewal payment, the subscription can move to Hold. After the payment is confirmed, Cleverbridge updates the purchase to Paid.

Refunds​

Bank Transfer via KCP supports full and partial refunds. After Cleverbridge issues a refund, your bank determines when the refunded amount appears in your account.

If you have questions about a refund or it does not appear in your account, contact Cleverbridge Customer Support. Include your Cleverbridge order reference and refund confirmation.

Get help​

If the order remains unpaid after your bank confirms the payment, contact Cleverbridge Customer Support. Include the Cleverbridge order reference and your bank's payment confirmation.


Did you find this doc useful?