GraphQL OBJECT

HistoryEntry

Detailed note about the customer interactions and transaction events that occurred after an initial purchase.

link Definition

  • type HistoryEntry implements LogEntryInterface {
  • # Unique ID of the purchase history event.
  • id: Int
  • # Date and time when the purchase history event occurred.
  • creationDate: DateTime
  • # User who entered the information. If the event was automatically created, this
  • # field is blank.
  • createdBy: UserAccount
  • # The source of the contact, for example, whether the contact was initiated by the
  • # customer or internally in your organization.
  • natureOfContact: HistoryNatureOfContact
  • # Way in which the contact was initiated.
  • contactMethod: ContactMethod
  • # Specific reason for the contact.
  • reason: HistoryReason
  • # Indicates whether the event was created manually.
  • isManual: Boolean!
  • # Subject line for the event, if created manually.
  • shortNote: String!
  • # Additional information about the event, if created manually.
  • longNote: String!
  • # The contact link of the history entry.
  • contactLink: String!
  • # The entry is specific and exclusively visible to cleverbridge.
  • isCleverbridgeInternal: Boolean!
  • }